Here’s the thing. My Kenmore (sears) washer stopped working. It was telling us code 30, which I looked up and it means there is something wrong with the dispenser motor. So I call Sears Repair, because they should be experts at fixing their machines. Right?
Well it turns out it’s expensive to have a repair man come out when you live in the sticks like I do. But okay, they are the experts, so I’ll do it. Only I have to wait two weeks until there is a day when they are in our area and I can be there when they say they can be there. So far so good.
I wash my clothes at my friend’s house for two weeks.
Now when I called I told the Sears people what was wrong, and what code and all that. I agreed with the $129 service fee because I thought with the information I gave them they would bring the appropriate parts and be able to actually FIX my machine when they came. Silly me.
I paid $129 to have the repair guy run a diagnostic and tell me what was wrong with the machine. Sears, I fucking KNEW what was wrong, and what’s more – SO DID YOU! If I want the problem fixed I have to wait two MORE weeks for the parts and then pay another $129 for another service call, plus a bunch of money for the part (marked up significantly by Sears). I call foul on this. I will no longer buy Kenmore products, even though they used to have a fabulous rep.
In the repair guy’s defense he did fix the problem with duct tape so we could use the machine until we decide what to do. Can’t use the any dispenser except detergent, but that’s better than what it was doing. Also the repair guy was the one who told us the sears part would be significantly more than if we ordered it ourselves. So he gets kudos for doing his best for us.
But Sears repair service SUCKS. I don’t usually use that word. But in this case it’s appropriate.
As for facebook – what in the world did you do? My blogs will no longer upload automatically to my FB notes. Do you KNOW how annoying that is?
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True stories:
Father In Law worked for Sears many DECADES, 11 months before retirement (at the age of 64) he is fired, for no cause and all benefits are yanked.
It gets worse, they did this to about 150 people, that we know of, in the Oakland Bay Area. But wait, I have one more.
Dan and I are in our local Sears, don’t want to be but it’s the only place we have a credit card for that has dishwashers. We wait around, look at a few, wait some more, look at the same ones again, wait some more (lather rinse repeat for going on over 20 minutes), all the while we see three salesmen actively avoiding us, like it’s so blatantly noticeable we’d laugh, if it weren’t so disgusting and rude. He’s been on vacation for a week or so, hasn’t shaved in that time, and is wearing “off duty” weekend clothing. I am wearing my standard weekend-in-the-warm-weather uniform: tank top and shorts = all tats on display. We walked, and we talked (loudly) as we left the store, going past (and alarmingly close to the huddle of non-working workers) as we exited.
Suffice it to say, we have not been back into a Sears in over nine years now.
(We borrowed money later to replace the dishwasher. Buying a not-Sears brand.)
Hope your fix finishes much better than it started. (Yay for the repairman who is a real person.)
Oh, I’d be apoplectic, too. There would be many a customer service representative complaining about me at dinner tonight. I hope everything gets worked out to your…I was going to say satisfaction, but it seems to me that ship has already sailed. Lesser dissatisfaction, perhaps?
WoW!! I am so sorry. Having the washer go out blows – you can always hang dry clothes but there is no replacement for a washing machine. I tried bathtub washing once, in a pinch – didn’t end well.
Praise be for good friends and duct tape.
I will steer clear of Sears – Thanks for the warning.