Here’s the thing. My Kenmore (sears) washer stopped working. It was telling us code 30, which I looked up and it means there is something wrong with the dispenser motor. So I call Sears Repair, because they should be experts at fixing their machines. Right?
Well it turns out it’s expensive to have a repair man come out when you live in the sticks like I do. But okay, they are the experts, so I’ll do it. Only I have to wait two weeks until there is a day when they are in our area and I can be there when they say they can be there. So far so good.
I wash my clothes at my friend’s house for two weeks.
Now when I called I told the Sears people what was wrong, and what code and all that. I agreed with the $129 service fee because I thought with the information I gave them they would bring the appropriate parts and be able to actually FIX my machine when they came. Silly me.
I paid $129 to have the repair guy run a diagnostic and tell me what was wrong with the machine. Sears, I fucking KNEW what was wrong, and what’s more – SO DID YOU! If I want the problem fixed I have to wait two MORE weeks for the parts and then pay another $129 for another service call, plus a bunch of money for the part (marked up significantly by Sears). I call foul on this. I will no longer buy Kenmore products, even though they used to have a fabulous rep.
In the repair guy’s defense he did fix the problem with duct tape so we could use the machine until we decide what to do. Can’t use the any dispenser except detergent, but that’s better than what it was doing. Also the repair guy was the one who told us the sears part would be significantly more than if we ordered it ourselves. So he gets kudos for doing his best for us.
But Sears repair service SUCKS. I don’t usually use that word. But in this case it’s appropriate.
As for facebook – what in the world did you do? My blogs will no longer upload automatically to my FB notes. Do you KNOW how annoying that is?